Any privacy concerns are governed by this Policy and our Terms of Service, including any applicable limitations on damages and dispute resolution procedures. Our Terms of Service are incorporated into this Policy by reference.
This Policy applies to all visitors to our website and mobile app, as well as any information we collect about individuals offline, such as purchasers, renters, and owners. Unless otherwise stated, the descriptions below regarding our acquisition, use, and disclosure of your information apply independently of our connection with you.
We obtain information about you directly from you, as well as automatically when you navigate through our website and from other sources. We collect various types of information about you, depending on your relationship with us (e.g., whether you’re a potential buyer of real estate, a real estate agent, or a vendor) and how you engage with us (e.g., through our Site, App, or offline). We collect this information in the following ways:
Account Creation: We require account creation for some aspects of our Services, such as saving properties, saving searches, and receiving real-time listing alerts. We collect your name, email address, and any other information you choose to submit when you establish an account.
We keep track of whether you use our services to buy or rent a home.
Participation in Surveys: If you choose to contribute feedback, such as by filling out a survey, we will gather your contact information and your feedback.
If you choose to contribute feedback, such as by filling out a survey, we will gather your contact information and your feedback.
If you contact us via email or another method, we will keep track of the reason for your inquiry.
If you sign up for our newsletter, we will gather your name, email address, and phone number.
We also collect your contact information and specialization if you are a vendor (such as a real estate photographer).
Your Friends and Realtor: We may collect information about you from your friends and/or realtor in order for you to collaborate on homes of mutual interest.
Internet Service Providers (ISPs), Operating Systems (OS), and Analytics Providers: We acquire data automatically through your use of our Site and services. This data could originate from internet service providers, operating systems, and analytics companies that work on our behalf.
When you use our services, we automatically collect information about you (usage information). This includes the pages you view on our Site and App, the date and time you access our Site and App, how long you use our Services, the type of web browser you are using, the type of device you are using, your Internet Protocol address, and device IDs. We may also gather your device’s location information with your consent in order to help you find available properties near your location. Our service providers may also track your activity by clicking links on our Site and App
We use your data, including personal data, for various business and commercial objectives, including:
Transactional Purposes:to open and maintain your account, provide you with our services, and for other transactional purposes.Customer Service/Communications: to provide you with customized search results upon request, for technical help, and to respond to your questions.
for marketing objectives, such as informing you about properties and services that might be of interest to you. We may communicate with you via postal mail and email in order to market to you. Regardless of the marketing and advertising channel, we and our service providers use your information to determine the success of our advertising campaigns.
for administrative purposes, such as inventory management; to help us better understand how our persons access and use our Services, such as the pages viewed or other Site/App activity; to maintain the security and operability of our Site and App (including for debugging purposes); to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services.
to evaluate trends, improve our Services, products, and customer experience; to determine which portions of our Site are the most popular or to improve our Services; to determine our customer demographics; and for other research and analytical reasons.
such as responding to a subpoena or court order, cooperating with law enforcement or other governmental inquiries, and participating in legal processes.
where we believe it is required to protect ourselves and others, such as to detect, prevent, and respond to fraud, security problems, or other situations where we believe it is right to do so.
We use cookies and other techniques to monitor information about your use of our Services. We don’t usually correlate this information with the personal information we gather about
